Returns

RETURN POLICY

Warranty Claims: 

Faulty goods sold covered by warranty will be replaced or repaired at the discretion of the manufacturers or wholesaler. In the event that the item you purchased has been discontinued or is unavailable, a replacement item of equivalent quality will be offered to the same value.

Bush 2 Bitumen is not responsible for the time frame of warranty processes. Warranties for individual products we sell are provided by the manufacturers, not Bush 2 Bitumen. We will act on your behalf to complete warranty claims.

Warranty does not cover product misuse, abuse, failure to follow manufacturers instructions and normal wear and tear. If the returned goods are determined by the manufacturer to not be faulty, then all return shipping fees will be incurred by the customer.

All warranties are void if the returned product is found in any way to be mishandled, incorrectly installed, modified, tampered with, abused, physically damaged or used under incorrect voltage etc.

Please attach a copy of the original invoice/order. A detailed fault description form must be sent together with all returning warranty goods. Contact us at sales@bush2bitumen.com.au for a copy of this form.

The customer is responsible for packaging of items when returning to Bush 2 Bitumen, to a standard that no damage can occur to items during transit. All warranties will be void on items that are insufficiently or incorrectly packaged and subsequently damaged during transit. The customer is responsible for all the shipping and transit insurance charges associated with returning warranty claim merchandise. Bush 2 Bitumen is not responsible for any parcel missing in transit during return.

Warranty Turnaround Time:

Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process, however, please understand the time involved for a warranty claim will include shipping the item back to the supplier, supplier’s own testing and replacement/repair, and shipping the replacement item back to us. We do not provide an advance replacement under any circumstances. Please keep this in mind when you place your order.

 Exchange Policy:

 *We DO NOT offer exchanges on helmets. Once the customer has taken possession of a helmet, we can no longer guarantee the hygiene or structural integrity of the helmet, so our policy is that we do not accept returns on helmets under any circumstances…warranty claims excepted.

We do not offer refunds on change of mind, wrong size, colour or style chosen. Exchange requests are dealt with on a case by case basis. Please contact B2B at sales@bush2bitumen.com.au if you have sizing issues with apparel. If your exchange request is granted a return form will be issued. Initial contact must be made within 7 days of receiving your item. No exchanges are accepted on clearance items. Please choose carefully.

It is the responsibility of the customer to return the product for exchange in a re-sellable condition. All original packaging, labels, tags, paper, boxes must be returned. The item must be in unworn, undamaged condition.

It is the responsibility of the customer to pay for return postage of the item to B2B. The item must be sent back via trackable post and packaged in a way that no damage can occur to the item during transit. If the package arrives to B2B damaged, it will be sent back to the buyer at their expense. The customer is also responsible for freight costs of the exchanged merchandise back to them.

Restocking and freight fees of the exchange item back to the warehouse will be incurred by the customer. The customer will be contacted to discuss all relevant charges prior to invoicing and authorising the return.

PLEASE CHOOSE CAREFULLY as sending items back for exchange inevitably becomes very costly for you the customer.

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